Legal

Terms & Conditions

The agreement between Train Aid Solutions and the training businesses that use it.

Last updated 28 July 2026

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01 Who this agreement is between 02 What TAS is — and what it is not 03 Your account and responsibilities 04 Subscriptions, seats and payment 05 Cancellation and refunds 06 Account closure, your data, and certificates 07 Service, support and availability 08 Intellectual property 09 Liability 10 Ending or suspending service 11 Changes and general

Who this agreement is between

These terms are a business-to-business agreement between Train Aid Solutions and the training business that opens an account. By creating an account or subscribing you accept them.

Learners are not TAS customers. A learner’s relationship — booking, payment, tuition, complaints — is with the training business that trained them. TAS processes learner information on your behalf as described in our privacy policy.

What TAS is — and what it is not

TAS is learner-management software: registers, assessment records, certificate generation and verification, feedback collection and renewal reminders for classroom-based training.

TAS is not a training provider. We do not deliver, supervise, accredit or quality-assure any training. Responsibility for the training itself rests entirely with you:

the content, delivery and quality of your courses, and your instructors’ competence;

your accreditations and awarding-body relationships, and any claims made about them;

assessment decisions — the platform records the outcome you enter, it does not judge competence;

compliance of your training with any law, regulation or standard that applies to it.

Certificates are issued by you, in your name and branding — the platform is the pen, not the signatory.

Your account and responsibilities

Keep the information you enter accurate — certificates and reminders are only as correct as the register behind them.

Keep login credentials confidential; you are responsible for activity under your accounts, and for deactivating staff who leave.

Only enter learner data you are entitled to use, and honour the under-16 rules (organiser contact instead of the minor’s own details).

Use the service lawfully; do not resell access, probe our security, or send anything other than the platform’s built-in transactional email.

Subscriptions, seats and payment

Every plan includes every feature; plans differ only in the monthly learner-seat allowance. Cancelling a course date returns its unused seats. Unused allowance does not roll over.

Monthly plans bill each month; annual plans bill once for twelve months at ten times the monthly price. Prices exclude VAT.

Card payments are processed by Stripe; annual plans can be paid by invoice or purchase order, activating when the invoice is paid.

Price changes never affect a running subscription mid-term, and we give at least 30 days’ notice of any change applying at renewal.

If a renewal payment fails we retry and email you; the subscription stops if payment cannot be collected after the grace period.

Cancellation and refunds

Cancel from your Billing page at any time. It takes effect at the end of the period you have paid for, and everything keeps working until then.

We do not refund part-used periods. This is a business-to-business service and statutory consumer cancellation rights do not apply.

If we materially fail to provide the service and cannot put it right in reasonable time, you may cancel and we refund the unused portion of any pre-paid period.

Closing your account never affects issued certificates.

Account closure, your data, and certificates

When closure takes effect the portal locks, but your data is retained securely and reactivating restores everything exactly as you left it.

Every certificate you issued remains publicly verifiable, free, indefinitely.

Automated reminders are part of an active subscription; on closure you can keep just the reminders running on the low-cost reminders-only plan.

Data deletion requests are honoured as described in the privacy policy.

Service, support and availability

We aim to keep the service available at all times but do not guarantee uninterrupted availability; maintenance runs at quiet hours wherever possible.

Your data is backed up daily with point-in-time recovery, and files are stored redundantly.

Support is by email; we respond as quickly as we can on UK working days.

We will not remove core functionality your subscription depends on without reasonable notice.

Intellectual property

The platform, its code and design remain ours. Your data remains yours — learner records, branding, certificate designs you upload — and you grant us only the licence needed to host and process it to provide the service. On request we will export your data in a standard format.

Liability

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, our total liability in any 12-month period is capped at the fees you paid us in that period.

We are not liable for indirect or consequential loss, loss of profit, or claims arising from the training you deliver, the assessment decisions you record, or inaccurate information entered into the platform.

You are responsible for claims made against you by learners or third parties in connection with your training, and for your own regulatory compliance.

Ending or suspending service

We may suspend or terminate an account for material breach of these terms, including non-payment beyond the grace period or unlawful use, giving notice and a chance to remedy where reasonable. Sections 6, 8 and 9 survive termination — in particular, issued certificates remain verifiable.

Changes and general

We may update these terms; material changes are notified by email at least 30 days before they take effect. Continued use after that is acceptance.

If any part is found unenforceable, the rest still stands. These terms are the whole agreement about the service.

This agreement is governed by the law of England and Wales, whose courts have exclusive jurisdiction.

Questions about these terms? We answer on UK working days.

Email us